We provide a complete, end-to-end maintenance and repair solution designed to keep equipment safe, compliant and available when it’s needed most. From planned and reactive maintenance to multi-brand servicing, support for legacy equipment and collaborative technical partnerships, our services help maximise equipment uptime, extend asset life and reduce operational risk.

Planned Maintenance Programs

Supporting hospitals and acute care environments with structured servicing programmes that keep critical equipment safe, compliant and ready for use. Regular planned maintenance helps extend asset life, reduce unplanned failures and identify equipment that is no longer fit for purpose—minimising clinical risk and supporting regulatory compliance.

Reactive Maintenance Programs

Rapid-response service strategies with agreed response times to help hospitals manage equipment fleets, minimise downtime and reduce disruption to wards, theatres and patient flow while supporting performance and KPI delivery.

Service and Repair

Our highly trained engineers service and repair a wide range of medical equipment from Drive Medical and other manufacturers, providing hospitals with a streamlined, single-partner solution for multi-brand fleet support.

Servicing Support of Obsolete Products

We provide expert guidance and practical solutions to help hospitals manage legacy equipment, extend safe use where appropriate and support planned replacement programmes.

Collaborative

We work in partnership with hospital technical teams, offering training, diagnostics and flexible out-of-hours support agreements to strengthen in-house capability and ensure continuity of service.

Flexible and Reliable Solutions

All our service and maintenance solutions are flexible and can be tailored to support individual priorities, constraints and budgets. We work to ensure that equipment is in optimum working condition, providing safe and reliable solutions for users and carers.

Competent Service Technicians

Having a Drive Medical employed and competent service team ensures that we deliver the highest quality service ensuring we can support customer requirements associated with maximising equipment uptime, providing quick and accurate fault diagnosis, fixing problems first time, reducing costs, providing recommendations to reduce fault occurrences and importantly, meeting compliance requirements, reducing risk for carers and equipment users.

Spare Parts Stockholding

To support a streamlined repair process, including first fix KPI’s, Drive Medical Service hold over £1 million of key spare parts in stock, across service centres and our Head Office in Halifax. For peace of mind we provide a 12 months warranty on repairs and parts.

Tools and Resources

All our Service Technicians are equipped with the resources and tools they need to fully support all products covered, both Drive Medical and other equipment manufacturers.

Repairs

Our service division operates 24/7 to support customer requirements both in and out of hours, with guaranteed response times backed up by 24/7 customer service and technical support. Our aim is always to minimise equipment downtime and reduce disruption for the patient and carer.

Quality and Compliance

Our service centre processes are embedded within Drive Medical Service’s established quality standards to ISO 9001 levels and to environmental standard ISO 14001. Medical device electrical safety testing compliant to IEC 62353 is also available.

CQC Standards

Regulation 15: Premises and equipment

The Care Quality Commission, regulations for service providers have laid out a framework which will support and guide care providers in meeting the legal requirements of the Health and Social Care Act 2008. Not complying with these standards can lead to sanctions, legal proceedings and ultimately the closure of a provider.

Drive Medical can assist you in meeting the key elements of regulation 15, leaving you to concentrate on the delivery of the important clinical services and the customers who you serve.

Through working with Drive Medical with a service compliance contract you also have the benefits that you will be meeting the legal requirements of:

The Provision and use of Work equipment Regulations 1998 (PUWER)
The Health and Safety at work act 1974
For any lifting equipment, The Lifting Operations and Lifting Equipment

Service and Maintenance