Community
Service and maintenance
We offer a comprehensive range of service and maintenance solutions to ensure that the products we design, manufacture and supply continue to meet and exceed your needs as you use them. Whether in a clinical, community or home setting, we have a range of service and maintenance solutions.
Service and Maintenance Solutions
To sustain the level of service we pride ourselves on, this can't stop at purchase or rental; our approach is holistic, wraparound care that maximises your investment in our goods, but far more importantly, maximises patient and end user comfort, quality of life and independence. Here are some of the ways we make sure our goods remain safe and fit for purpose, long after they leave our sites.
- Planned Maintenance Programs - These programmes enhance your peace of mind by ensuring your equipment is safe and maintained in excellent working order. As well as extending product lifespan, they reduce emergency repairs and product downtime. Through this program we can also ensure early identification of equipment that is not functioning correctly or is unfit for purpose, reducing potential risk to users and organisations.
- Reactive Maintenance Programs - We will work with you to develop agreed response times to support you with your equipment needs, reducing downtime and disruption.
- Service and Repair - Our highly competent service engineers are trained to service and repair a wide range of equipment from our own Drive Medical products, through that of other manufacturers. This allows us to meet your needs seamlessly and efficiently.
- Servicing Support of Obsolete Products - We offer advice and solutions to help extend the life of obsolete equipment.
- Collaborative - We can provide collaborative agreements that support you and your technical team with training and diagnostic support, including standalone out-of-hours agreements.
- Flexible and Reliable Solutions - All our service and maintenance solutions are flexible and can be tailored to support your priorities, constraints and budgets. We work to ensure that equipment is in optimum working condition providing safe and reliable solutions for users and carers alike.
The right partner
Why Choose Drive Medical
Service standards are incredibly important to us, we take care to consider all needs and offer a variety of solutions to benefit patients, partners and end users.
We have an expert servicing and repairs team to ensure you are supported at every stage of a product lifecycle. Our expertise means we can support you in maximising equipment uptime, providing quick and accurate fault diagnosis, fixing problems first time, reducing costs, providing recommendations to reduce fault occurrences and meet compliance requirements.
Features of our servicing and repairs services:
- 24/7 customer and technical support to keep you running and reduce disruption
- We hold over £1 million in key spare parts to enable us to meet your needs and our 'first-fix' aims.
- Repairs and serviced parts carry a 12-month warranty
- Our engineers and technicians are highly trained to service and repair our goods, and those of other major suppliers and manufacturers
- Our service centre processes work to ISO 9001 standards and environmental standards to ISO 14001.
- Medical device electrical safety testing compliant to IEC 62353 is also available.
- Working with us can assist you in meeting CQC Standards Regulation 15, boosting your compliance.
- Working with us on service compliance contract you will also be meeting the legal requirements of: The Provision and use of Work equipment Regulations 1998 (PUWER), The Health and Safety at work Act 1974 and fFor any lifting equipment, The Lifting Operations and Lifting Equipment Regulations 1998