We offer a comprehensive range of service and maintenance solutions designed to support Community Equipment Services in keeping equipment safe, compliant, available and ready for use in the home.

Planned Maintenance Programmes

Helping Community Equipment Services keep equipment safe, compliant and ready for use in the home. Planned servicing extends product life, reduces emergency call-outs and identifies equipment that is no longer fit for purpose—supporting risk reduction for service users and providers.

Reactive Maintenance Programmes

Flexible service strategies with agreed response times to help manage community equipment fleets, minimise downtime and reduce disruption to service users, carers and delivery teams while supporting contract performance targets.

Service and Repair

Our highly trained engineers support a wide range of community equipment, including Drive Medical and other manufacturers’ products—providing a streamlined, single-partner approach to servicing and repairs.

Support for Obsolete Equipment

We provide guidance and practical solutions to support planned replacement programmes and help extend the safe, effective use of legacy equipment within community services.

Collaborative Working

We partner with Community Equipment Services to support in-house technical teams through training, diagnostics and optional out-of-hours support agreements, helping strengthen local capability and resilience.

Flexible and Reliable Solutions

All our service and maintenance solutions are flexible and can be tailored to support individual priorities, constraints and budgets. We work to ensure that equipment is in optimum working condition, providing safe and reliable solutions for users and carers.

Competent Service Technicians

Having a Drive Medical employed and competent service team ensures that we deliver the highest quality service ensuring we can support customer requirements associated with maximising equipment uptime, providing quick and accurate fault diagnosis, fixing problems first time, reducing costs, providing recommendations to reduce fault occurrences and importantly, meeting compliance requirements, reducing risk for carers and equipment users.

Spare Parts Stockholding

To support a streamlined repair process, including first fix KPI’s, Drive Medical Service hold +£1m of spare parts in stock, across service centres and our Head Office in Halifax. For peace of mind we provide a 12 months warranty on repairs and parts.

Tools and Resources

All our Service Technicians are equipped with the resources and tools they need to fully support all products covered, both Drive Medical and other equipment manufacturers.

Repairs

Our service division operates 24/7 to support customer requirements both in and out of hours, with guaranteed response times backed up by 24/7 customer service and technical support. Our aim is always to minimise equipment downtime and reduce disruption for the patient and carer.

Quality and Compliance

Our service centre processes are embedded within Drive Medical Service’s established quality standards to ISO 9001 levels and to environmental standard ISO 14001. Medical device electrical safety testing compliant to IEC 62353 is also available.

CQC Standards

Regulation 15: Premises and equipment

The Care Quality Commission, regulations for service providers have laid out a framework which will support and guide care providers in meeting the legal requirements of the Health and Social Care Act 2008. Not complying with these standards can lead to sanctions, legal proceedings and ultimately the closure of a provider.

Drive Medical can assist you in meeting the key elements of regulation 15, leaving you to concentrate on the delivery of the important clinical services and the residents who you serve.

Through working with Drive Medical with a service compliance contract you also have the benefits that you will be meeting the legal requirements of:

The Provision and use of Work equipment Regulations 1998 (PUWER)
The Health and Safety at work act 1974
For any lifting equipment, The Lifting Operations and Lifting Equipment

Service and Maintenance