ASSIST 24/7
ASSIST 24/7 from Drive Medical is equipment and activity management software delivering real-time and historical insights, 24/7, 365 days a year.
ASSIST 24/7 supports Community Equipment Services with real-time reporting on equipment, service activity and performance, giving teams fast access to accurate rental, maintenance and asset records. The platform connects healthcare professionals directly with service teams to streamline communication and improve visibility across community equipment provision.
Built on the proven Salesforce™ platform, ASSIST 24/7 provides a single portal with a 360° view of equipment and service activity. With online and offline capability and flexible system integration, it is designed to work seamlessly alongside existing community service IT systems.
ASSIST 24/7 includes;
- 24/7 online customer portal and dedicated call centre to support Community Equipment Services.
- RFID and barcode asset tracking providing full visibility of equipment fleets, including quantities, age, condition, ownership, location and service history.
- Real-time work order reporting to monitor activity and highlight outstanding tasks.
- Automated scheduling to optimise servicing, maintenance and audit activity in line with SLAs and contract requirements.
- Comprehensive management information and reporting to support accurate, transparent invoicing.
- Secure, GDPR-compliant data hosting for complete data protection.
For more information on our wide range of services, please contact service@drivedevilbiss.co.uk or your local business development manager.
