Service and Maintenance
Planned Maintenance Programs
We support care and nursing homes with planned servicing to keep equipment safe, compliant and in excellent working order. Regular maintenance helps extend product life, reduce unexpected breakdowns and minimise disruption to residents, staff and day to day care.
Reactive Maintenance Programs
We provide responsive service plans with agreed response times to help manage your equipment fleet, reduce downtime and maintain continuity of care across your home..
Service and Repair
Our experienced engineers service and repair a wide range of equipment from Drive Medical and other manufacturers, providing a single, reliable service partner for your home.
Servicing Support of Obsolete Products
We offer guidance and practical solutions to help manage ageing equipment and support planned replacement, helping you maximise value and maintain safety standards.
Collaborative
We work alongside your in house teams, offering training, technical guidance and diagnostic support, including standalone out of hours service agreements when needed.
Flexible and Reliable Solutions
All of our service and maintenance solutions are flexible and tailored to the needs of care and nursing homes, supporting your priorities, operational pressures and budgets. Our focus is to keep equipment in optimal working condition, helping provide safe, reliable support for residents and the teams who care for them.
Competent Service Technicians
Having a Drive Medical employed and competent service team ensures that we deliver the highest quality service ensuring we can support customer requirements associated with maximising equipment uptime, providing quick and accurate fault diagnosis, fixing problems first time, reducing costs, providing recommendations to reduce fault occurrences and importantly, meeting compliance requirements, reducing risk for carers and equipment users.
Spare Parts Stockholding
To support a streamlined repair process and strong first-time fix performance, Drive Medical Service holds over £1 million of key spare parts across our service centres and Head Office in Halifax. For added peace of mind, all repairs and parts are backed by a 12-month warranty.
Tools and Resources
All of our Service Technicians are fully equipped with the tools, parts and expertise needed to support equipment across your care home, including Drive Medical products and equipment from other manufacturers.
Repairs
Our service division operates 24/7 to support customer requirements both in and out of hours, with guaranteed response times backed up by 24/7 customer service and technical support. Our aim is always to minimise equipment downtime and reduce disruption for the patient and carer.
Quality and Compliance
Our service centre processes are embedded within Drive Medical Service’s established quality standards to ISO 9001 levels and to environmental standard ISO 14001. Medical device electrical safety testing compliant to IEC 62353 is also available.
CQC Standards
Regulation 15: Premises and equipment
The Care Quality Commission, regulations for service providers have laid out a framework which will support and guide care providers in meeting the legal requirements of the Health and Social Care Act 2008. Not complying with these standards can lead to sanctions, legal proceedings and ultimately the closure of a provider.
Drive Medical can assist you in meeting the key elements of regulation 15, leaving you to concentrate on the delivery of the important clinical services and the customers who you serve.
Through working with Drive Medical with a service compliance contract you also have the benefits that you will be meeting the legal requirements of:
- The Provision and use of Work equipment Regulations 1998 (PUWER)
- The Health and Safety at work act 1974
- For any lifting equipment, The Lifting Operations and Lifting Equipment